Your call center is perfectly staffed to obtain the same sales results in 2018 that you obtained in 2017. Are you ready to change your staffing strategy? Using sales performance metrics or service performance metrics, we help you create a call center talent management system that becomes more powerful and more precise the longer you use it. Job satisfaction surveys and employee engagement surveys will help you retain your call center employees. Join Neil Clark for a one-hour webinar to learn how you can as much as double your call center productivity! Learn how you can reverse the 80/20 Rule. You will need to replace your current low performers (about 20%) with high performers. During the webinar, Neil will discuss:
When: The second Tuesday of each month
Using high performer models (HPM), developed by a study of your current top performers (top 20%) we can show you how to systematically replace your low performers (bottom 20%) until you have reversed the 80 / 20 rule. An 80 / 20 Rule reversal means that 80% of your call center sales staff meets your original high performance criteria.