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Customer Service Profile

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile is used to measure how well a candidate fits your customer service job. It includes a customer service skills assessment and a customer representative assessment. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail. The Customer Service Profile measures: Trust, Tact, Behavioral Traits, Empathy, Conformity, Focus, Flexibility, Vocabulary and Numerical.

“We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training.” – Aimee Hathaway, Human Resources Manager

“We use Customer Service Profile™ to select customer service reps who fit the culture of the clients that they serve. This results in more satisfied customers, and it helped us improve reps retention by 45%.”  – James Hanson, Human Resource Manager