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Management Development Topics

Topics are usually one hour in length, but can be modified to fit time constraints. A one hour time frame allows for presentation,
small group exercises, individual exercises and large group discussion of the topic.

Developing Positive Assertiveness
Effective Communication
Delegating for Results
Managing Poor Performance
Effective Conflict Resolution
Effective Leadership
Stress Management
Creativity and Innovation
Change Management
Giving and Receiving Feedback
Benchmarking
Virtual Teambuilding
Effective Goal Setting
Process Improvement
Time Management
Problem Solving
Project Management
Performance Measurement

Motivating Employees
Effective Coaching Skills
Performance Management
Presentation Skills
Influencing Others
Interviewing and Selection
Negotiation Skills

Managing Generation X
Managing Generation Y
Systems Thinking


Developing Positive Assertiveness

Learn to become more assertive. This session enables participants to recognize the characteristics of effective assertive behavior,
identify personal bad habits, and formulate a personal action plan.

Effective Communication

Learn how to orchestrate communication to create a mutual experience of high value. This session enables participants to understand
the many ways that clear communication can take place, and learn personal skills and behaviors to communicate more effectively.

Delegating for Results

This session offers some advice on how to make delegating more routine. It will help you identify when you need the assistance of
others and ways to learn to trust them with delegated tasks.

Managing Poor Performance

Unacceptable performance needs to be dealt with as soon as it becomes apparent, before the situation deteriorates or the opportunity
to address the issue disappears. If you put it off, the only options remaining are a number of blunt tools such as discipline, job transfer,
or termination. This session provides general guidance on how to handle unacceptable performance in a positive and constructive manner.
It also provides specific guidance on what steps might be taken when the performance shortfall has become serious, and more formal
measures have to be taken.

Effective Conflict Resolution

Conflict is not necessarily destructive. If handled properly, it can contribute to organizational learning and lead to improved working
relationships and performance.

Effective Leadership

This booklet provides a broad process overview for the whole subject of leadership in small or large teams or organizations of people.

Stress Management

When stress builds to extreme levels and we are unable to cope, it reduces our physical and mental capacity to lead a full life. Learning to
monitor and control levels of stress so that it is a positive force is a matter of changing our perceptions of stress.

Creativity and Innovation

This session is based on the premise that every person has the potential to be creative-that we all have the opportunity to translate our
unique personal perspectives and views of the world into new ideas and concepts that can be useful to ourselves and others. Is there a
secret to creativity? Can a simple change in the way we think about problems dramatically cut the cycle time for generating state-of-the-art
solutions? Yes! And this session will show you how. It presents practical tools and suggestions for creative thinking while never losing touch
with the essential components of the process: its looseness, its freedom, its risk-taking. You'll learn how the elements of creative thinking
-the methods that help us get "un-stuck"-can themselves be creative. What better way to drive home the power of the creative thought
process than to go out on a limb and be creative about creativity!

Change Management

This session has been designed to help individuals understand change and how it can be managed more effectively.

Giving and Receiving Feedback

Giving and receiving feedback, particularly the negative or critical kind, is tricky in the best of circumstances. Handled badly, simple
comments that are meant to be helpful can easily become destructive. Giving and receiving feedback takes practice; some say that
it is an art that has to be developed over time. This session explores the subject of giving and receiving feedback in detail.

Benchmarking

Process Benchmarking is the focus of this session. It involves comparing a process (i.e. a set of linked activities or tasks) in one
organization with a similar process used by another organization.

Virtual Teambuilding

Explore how workforce technology can enable members to work together on projects-regardless of geographic location. Workforce
technology is a collection of computer software applications developed to work in tandem with laptops, e-mail, faxes, modem, and
satellite transmission. 
This training helps you to establish teamwork in your organization, by aligning your efforts, sharing the workload,
and achieving successful early results.

Effective Goal Setting

Goal setting is one of the most effective strategies for achieving success. This session provides guidance on the skills you need to
set achievable goals and ensure that everyone is engaged and motivated to reach targets successfully.

Process Improvement

"Process improvement" focuses on discovering ways and means to change the way that things get done in order to be more efficient
or effective than before.

Time Management

Making better use of time is an exercise that changes and evolves. There are good practices to use to effectively deploy the time that
is available.

Problem Solving

Effective and efficient problem-solving and decision-making are not only valuable individual skills for work and non-work situations alike,
but they are also prerequisites for effective ongoing organizational performance and success.

Project Management

Projects are a way of life, in both technical and non technical disciplines: human resources, finance, procurement, marketing, and other
functional areas use projects to get work done. Improving your existing project management skills will increase your organizational and
individual performance.

Performance Measurement

This session is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It
links performance management to strategy, and discusses it as an organizational culture change mechanism.

Motivating Employees

Hundreds of reports and statistics prove that a motivating workplace is essential to the success of an organization. This session
concisely outlines the steps to creating and maintaining a fun, energized and highly motivating work environment where employees
want
to work – and
stay. The training inspires managers to accept their responsibility to foster motivation in the workplace. And it makes
what they need to do to fulfill their important role simple and understandable.

Effective Coaching Skills

Companies and other organizations use coaching to help people to learn to develop themselves. The process usually involves identifying
areas for improvement and then developing skills or competencies on the job or through informal or formal training sessions or college
courses.

Performance Management

Every company wants and needs productive, skilled employees. Investing in a work force that can help your business keep pace with the
competition may be the most important strategic decision you make. This session clearly spells out the specific steps a manager can take
to ensure improved performance organization-wide. It presents a systems approach to performance enhancement and includes tools for
determining current performance levels and establishing desired performance levels.

Presentation Skills

This session is focused on the accepted theory and practice of rhetoric, it is also a confidence builder that will help any manager
begin to overcome anxiety over public speaking.

Influencing Others

The ability to influence others is one of the most powerful skills we can develop. Influencing involves many individual skills and
competencies.

Interviewing and Selection

This session is for individuals with training responsibilities who are looking for tools to help their managers, supervisors, and/or team
leaders interview, hire, and retain top performers.

Negotiation Skills

The ability to negotiate well is an invaluable quality in business. This session enables participants to appreciate the range of skills that
are necessary to achieve better results from their negotiating efforts.

Managing Generation X

This session will enable managers to recruit, train, motivate, and retain young employees. It explains in simple terms what makes
Generation X employees different, and outlines how you can put their unique skills and characteristics to work on behalf of your organization.

Managing Generation Y

With three to four job experiences or internships under their belts, the Gen Yers know what they want from their careers and how they want
to be managed. They pose new challenges for organizations that are already spending time, energy, and money recruiting and training
young talent.

 Systems Thinking

Systems Thinking is a more natural and better way to think, learn, act, and achieve desired results. Effectively implemented, it can
dramatically improve a manager's effectiveness in today's complex and interconnected business world. This session provides managers
with many practical new Systems Thinking tools and the main concepts of Systems Thinking to enhance individual, team, and
organizational learning, change, and performance.