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Executive Summary
| Metrics Pricing Request a Sample Report |
In today’s business world, it can be difficult to
select employees with the correct behavioral characteristics for customer
service jobs.
The Customer Service Profile™ is a customer service assessment that measures how
well a person fits specific customer service jobs
in your organization. This employee assessment is based on various
characteristics identified through Profiles International’s carefully
compiled research. It includes a customer service skills test and customer
representative test. There are also vertical specialty versions
available in hospitality, healthcare, financial services and retail. The
Customer Service Profile™ is used primarily in the customer service
selection process, which includes selecting, on-boarding and managing customer
service employees.
The Customer Service Profile™ Measures:
* Customer Service Perspective
* Behavioral Characteristics
* Proficiencies
* Service Skills
A Success Story...
"We recently used the Customer Service Profile as
a training tool to help our existing staff better understand their strengths and
weaknesses. I found the survey most helpful in identifying areas that our team
members both excel at and can use additional
training." - Aimee Hathaway, Human Resources Manager
The Customer Service Profile™ generates the following reports:
Selection Report
Helps managers understand the individual's behavioral characteristics,
proficiencies, and service perspective as they prepare
for the interview.
Individual Report
Provides employees with a information about their behavioral characteristics and
proficiencies.
Coaching Report
Helps managers understand the individual's behavioral characteristics,
proficiencies, and service perspective. Also provides
considerations for employee development
Customer Service Perspective Alignment
Useful to the organization's leaders. This report compares your company’s
Service Perspective with that of other companies in your industry and shows the
percentage of people who don't agree with your organization’s service
perspective.
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