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A Tool that Builds Customer Loyalty and Retention

Applications.....	improving hiring decisions making coaching more effective increasing customer retention increasing service quality
Outcomes....	increased order size and frequency fewer customer complaints and abandonment more referrals for new business solve more customer problems "per day" reduce turnover hire better performers increase customers served per employee increase profitability reduce absenteeism and tardiness minimize turnover during training
Features....	easy to administer in 30 minutes accurate and dependable can also be administered over the internet cost effective and easy to use
Key Questions....	Do you have a way to assess job fit in order to gain a competitive customer service advantage? Can you assess candidate's customer service philosophy? How much time and money are wasted in unproductive hires and turnover? Do you have a coaching system for increasing service productivity and customer retention?

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