[vc_row el_position=”first”] [vc_column width=”1/4″] [vc_single_image image=”293″ img_size=”full” img_link_target=”_self” el_position=”first last”] [/vc_column] [vc_column width=”3/4″] [vc_column_text el_position=”first last”]
In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile is used to measure how well a candidate fits your customer service job. It includes a customer service skills assessment and a customer representative assessment. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail. The Customer Service Profile measures: Trust, Tact, Behavioral Traits, Empathy, Conformity, Focus, Flexibility, Vocabulary and Numerical.
[/vc_column_text] [/vc_column] [/vc_row] [vc_row el_position=”last”] [vc_column] [vc_column_text el_position=”first”]
“We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training.” – Aimee Hathaway, Human Resources Manager
“We use Customer Service Profile™ to select customer service reps who fit the culture of the clients that they serve. This results in more satisfied customers, and it helped us improve reps retention by 45%.” – James Hanson, Human Resource Manager
[/vc_column_text] [vc_column_text el_position=”last”]
Ask Questions, Request Samples, or Place Assessment Orders Below |
[contact-form-7 id=”465″ title=”Request Assessment Information”]
[/vc_column_text] [/vc_column] [/vc_row]