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SERVICE TALENT PROFILES
Assess the skills, competencies and talents of your customer service candidates so you can hire the person who keeps your customers coming back for more. A top notch hiring system uses job matching to determine organization and industry fit, service values and interpersonal skills. We can customize your hiring system to measure any combination of the following:
Assess the skills, competencies and talents of your customer service candidates so you can hire the person who keeps your customers coming back for more. A top notch hiring system uses job matching to determine organization and industry fit, service values and interpersonal skills. We can customize your hiring system to measure any combination of the following:
| • | Tactfulness |
| • | Understanding |
| • | Patience |
| • | Courtesy |
| • | Confidence |
| • | Tolerance |
| • | Diplomacy |
| • | Sensitivity |
| • | Enthusiasm |
| • | Empathy |
| • | Optimism |
| • | Dependability |
| • | Conscientiousness |
| • | Submissiveness |
| • | Self-Control |
CSP™ (Customer Service Profile) assessment system, a Pearson Reid London House instrument, helps you identify qualified people for service positions by measuring important attitudes and aptitudes. It s an easy-to-administer assessment tool that can be used when selecting and promoting staff or evaluating employees training needs. The valuable information you learn about an applicant s customer service attributes can help lead to:
CSAI™ (Customer Service Applicant Inventory) is a multiple-choice human resource assessment that evaluates attitudes proven to be indicative of productive on-the-job performance. The CSAI was designed to help employers whose business depends on providing quality customer service. This instrument helps employers hire service-oriented, honest, safe and productive employees. The CSAI can help employers:
CSAI™ (Customer Service Applicant Inventory) is a multiple-choice human resource assessment that evaluates attitudes proven to be indicative of productive on-the-job performance. The CSAI was designed to help employers whose business depends on providing quality customer service. This instrument helps employers hire service-oriented, honest, safe and productive employees. The CSAI can help employers:
| • | Improved Service Quality |
| • | Greater Employee Productivity |
| • | Stronger Employee Performance |
| • | More Repeat Business |
| • | Improved Customer Service |
| • | Increase Team Effectiveness |
| • | Reduce Employee Accidents |
| • | Raise Employee Productivity |
| • | Lower Employee Theft |
