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                            RMAI Metrics

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Background and Work Experience Management-related education as well as training experience.
Management and Leadership Interest Candidates' interest in management and supervisory positions, as well as attitudes and behaviors that facilitate strong leadership performance.
Management Responsibility The extent to which individuals feel responsible for and in control of their work performance and chances for advancement.
Understanding Management Procedures and Practices Candidates' understanding of basic retail management practices and common sense in handling customer situations.
Customer Service How well candidates understand customer needs and the impact of employee behaviors on buying decisions.
Managerial Arithmetic Basic math ability as it relates to inventory, payroll and profit analysis.
Energy Level Candidates' energy level, work pace and endurance to identify high achievers.
Management Orientation Candidates' self-report of personal traits associated with management success.
Job Stability Work values that encourage a long-term outlook on employment.
Business Ethics Attitudes toward upholding ethical business standards and practices.
Validity / Accuracy The degree to which a candidate understood and carefully completed the inventory.
Validity / Candidness The degree to which candidates respond according to their true attributes and opinions rather than in a socially desirable manner.


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