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Seeker Organizational Development Survey Current research shows that organizations that give outstanding service and deep support to their customers will grow market share at the expense of competitors that do not. A rigorous assessment is needed of the entire customer service framework. Excellence in customer service is based on the perception of the customer about several key factors. 1. The customer's view of what constitutes quicker, better service. 2. The customer's view of what constitutes clear pricing and accurate billing. 3. The customer's view of what constitutes service quality and delivery. 4. The customer's view of what constitutes service knowledge and professionalism. 5. The customer's view of what constitutes service access, empathy and warmth. 6. The customer's view of what constitutes service flexibility and tailoring. |
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The Seeker Survey includes twelve subscales |
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that are combined
into six composite metrics. |
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Seeker Survey Metrics |
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Contact us
for a Sample Seeker Survey Report! |