Quality - Organization Development Survey

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Quality - A Quality Improvement Strategy

Excellent organizations are measured by their ability to achieve and sustain outstanding results for all of their stakeholders. To achieve
outstanding results an organization must maintain their quest for exceptional quality. Enterprise Pulse will gather employee’s views on
quality in a consistent and standardized way. You can monitor and evaluate quality on a periodic basis using this convenient and simple
process. The Quality Survey provides a rich and meaningful picture of how your employees feel about quality at a single point in time.

The Quality Survey Includes Fifteen Metrics

Ten subscales that are combined into five composite metrics

Quality Survey Metrics

Quality	Metric 1	Metric 2	Metric 3	Metric 4	Metric 5
Composite	Strategy	Value	People	Customer	Process
Subscale 1	Leadership for Quality	Measurement Systems	Empowerment and Employee Satisfaction	Outcomes and Results Focus	Operational Management
Subscale 2	Quality Strategy and Policy	Data and Resource Management	Communication Systems	Supplier and Customer Focus	Process and Systems Management

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