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CUSTOMER SERVICE PROFILE
In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail. The Customer Service Profile™ is used primarily in the customer service
selection process, which includes selecting, on-boarding and managing customer service employees.
The Customer Service Profile™ Measures:
* Customer Service Perspective * Behavioral Characteristics * Proficiencies * Service Skills
A Success Story...
"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training." - Aimee Hathaway, Human Resources Manager
The Customer Service Profile™ generates the following reports:
Selection Report - Helps managers understand the individual s behavioral characteristics, proficiencies, and service perspective as they prepare
for the interview.
Individual Report - Provides employees with a information about their behavioral characteristics and proficiencies.
Coaching Report - Helps managers understand the individual s behavioral characteristics, proficiencies, and service perspective. Also provides
considerations for employee development
Customer Service Perspective Alignment - Useful to the organization s leaders. This report compares your company’s Service Perspective with that of other companies in your industry and shows the percentage of people who don t agree with your organization’s service perspective.
In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail. The Customer Service Profile™ is used primarily in the customer service
selection process, which includes selecting, on-boarding and managing customer service employees.
The Customer Service Profile™ Measures:
* Customer Service Perspective * Behavioral Characteristics * Proficiencies * Service Skills
A Success Story...
"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the survey most helpful in identifying areas that our team members both excel at and can use additional training." - Aimee Hathaway, Human Resources Manager
The Customer Service Profile™ generates the following reports:
Selection Report - Helps managers understand the individual s behavioral characteristics, proficiencies, and service perspective as they prepare
for the interview.
Individual Report - Provides employees with a information about their behavioral characteristics and proficiencies.
Coaching Report - Helps managers understand the individual s behavioral characteristics, proficiencies, and service perspective. Also provides
considerations for employee development
Customer Service Perspective Alignment - Useful to the organization s leaders. This report compares your company’s Service Perspective with that of other companies in your industry and shows the percentage of people who don t agree with your organization’s service perspective.
