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Service Talent Profiles
Assess the skills, competencies and talents of
your customer service candidates
so you can hire the person
who keeps your customers
coming back for more.
A top
notch hiring system uses job matching to determine
organization and industry fit, service values
and
interpersonal skills. We can customize your hiring system
to
measure any combination of
the following:
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You can assess any of the following service talents:
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First View FirstView is designed to be quick and easy to use, and to provide accurate and reliable information on the job-related behavior of individuals, without the need for expert interpretation or special training. The program can be used for job applicants and current employees. Suggested uses for this instrument are in high turnover, high volume positions. It can be used in the hiring process by having it completed at the same time as the application. The behavioral interview questions generated are then used in the follow-up interview. Contact us to request Sample Reports and pricing information. |
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Customer Service Survey™ This assessment system identifies people who have the right behavioral traits to give outstanding customer service. "Customers go where they are wanted and stay where they are appreciated.". Use the survey to hire and coach people who will enhance your company’s reputation and create customer satisfaction and goodwill. Find employees who excel in customer service jobs and gather information for planning workplace training. Contact us to request Sample Reports and pricing information. |
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Customer Service Profile™ This is the tool for making sure everyone in your company is on the customer service team. Just as a chain is only as strong as its weakest link, a thoughtless remark on the phone or inattention to a customer's needs can result in the loss of business. Everyone needs to be concerned with customer service. Customer Service Perspective measures eight behavioral characteristics and two proficiencies that are key to delivering excellent customer service. It also discloses an employee’s or job candidate’s needs for customer service training and orientation. Contact us to request Sample Reports and pricing information. |
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Test of Adult Basic Education The Test of Adult Basic Education (TABE) assesses basic reading, mathematics and language skills. The TABE is used primarily for planning workplace remedial training and coaching programs. It is available in four different forms for different workplace contexts: Health, Trade/Technical, Business/Office and General. The TABE measures skills in an applied manner as recommended by the Carl Perkins Vocational Education Act, the Secretary's Commission on Achieving Necessary Skills and "Workplace Basics: The Skills Employers Want by the American Society for Training and Development. TABE results are released to employers only by written consent of employees for training and coaching purposes. Also available in Spanish. Contact us to request Sample Reports and pricing information. |
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Customer Service Profile The CSP™ (Customer Service Profile) assessment system, a Pearson Reid London House instrument, helps you identify qualified people for service positions by measuring important attitudes and aptitudes. It's an easy-to-administer assessment tool that can be used when selecting and promoting staff or evaluating employees' training needs. The valuable information you learn about an applicant's customer service attributes can help lead to:
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Customer Service Applicant Inventory The CSAI™ (Customer Service Applicant Inventory) is a multiple-choice human resource assessment that evaluates attitudes proven to be indicative of productive on-the-job performance. The CSAI was designed to help employers whose business depends on providing quality customer service. This instrument helps employers hire service-oriented, honest, safe and productive employees. The CSAI can help employers:
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