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Call Center Profiles

Reduce turnover in your call center!

Use Call Center Profiles to Hire Right the First Time!  Screen your candidates carefully and minimize future turnover and management
headaches from problem employees.
 

	First View FirstView is designed to be quick and easy to use, and to provide accurate and reliable information on the job-related behavior of individuals, without the need for expert interpretation or special training. This tool can be used to screen job applicants and to profile current employees. Suggested uses for this assessment are in high turnover, high volume positions. It can be used in the hiring process by having it completed online at the same time as the job application. Behavioral interview questions are generated to facilitate standardized follow-up interviews.  Contact us to request Sample Reports or pricing information.
	Call Center Survey™ While almost everyone can use a telephone, not everyone can successfully work in a call center. The Call Center Survey is an essential screening solution that will reduce turnover at your call center.  It measures suitability for call center duty -- inbound or outbound. This assessment helps you lower turnover and minimize management headaches from problem employees.  Use it to help you find employees who "fit" your unique call center culture. Contact us to request Sample Reports or pricing information.
	Test of Adult Basic Education The Test of Adult Basic Education (TABE) assesses basic reading, mathematics and language skills.  The TABE is used primarily for planning workplace remedial training and coaching programs. It is available in four different forms for different workplace contexts: Health, Trade/Technical, Business/Office and General. The TABE measures skills in an applied manner as recommended by the Carl Perkins Vocational Education Act, the Secretary's Commission on Achieving Necessary Skills and "Workplace Basics: The Skills Employers Want by the American Society for Training and Development. TABE results are released to employers only by written consent of employees for training and coaching purposes.  Also available in Spanish.  Contact us to request Sample Reports or pricing information.
	Telemarketing Applicant Inventory The TMAI® (Telemarketing Applicant Inventory) from Pearson Reid London House provides a standardized measure of potential for success in telephone sales and service positions. The TMAI assessment helps you: Match job candidates to telemarketing requirements Incorporate your existing job simulation exercises Evaluate an applicant's need for training Identify values that contribute to job stability This assessment provides vital information that can help you select top performers who will enjoy their work and remain on the job long enough to make a real impact.  Administer the TMAI online before you hire!  Contact us to request a system demonstration.

        Contact us to screen out low performers and reduce your turnover!