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Client Outcomes
Client outcomes are measured by Cost-Benefit Analysis
(CBA) and Return
on Investment (ROI). Outcomes
are
reported in comparison to the
previous year's established baselines.
| Desired Outcomes | Key Metrics |
|
Increased revenue per employee |
Annual Revenue divided by the number of employees (i.e. full-time equivalents) |
|
Increased profit per employee
|
Annual Gross Profit divided by the number of employees (i.e. full-time equivalents) |
|
Decreased cost per employee
|
Annual cost of employees divided by number of employees (i.e. full-time equivalents) |
|
Reduced turnover costs |
Annual turnover cost, employee satisfaction ratings, and employee engagement ratings |
|
Improved selection accuracy |
Percentage reflecting the rate of selecting high performers versus average and low performers. |
|
Increased productivity |
Inputs versus Outputs on Key Performance Indicators (KPI's) |
|
Improved recruitment efficiencies |
Cost per hire, lower time-to-fill and better quality of hires |
|
Improved talent management efficiencies |
Percentage of High Performers (A's) versus Average Performers (B's) versus Low Performers (C's) |
|
Increased employee innovation |
Measures of innovation, originality, ideational flexibility and fluency |
|
Reduced absenteeism |
Annual absenteeism cost |
|
Increased customer
retention |
Customer satisfaction ratings, complaint logs and customer abandonment rates |
|
Utility |
Total gain - total cost |
|
Decreased employee litigation |
Annual employee related legal costs and employee time involved |
|
Reduced accident and error rates |
Hiring and training cost-benefit analysis |
|
Decreased access to medical care |
Hiring and training cost-benefit analysis |
Contact us for more information.
Call 480.503.2945 today!
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