Desired Outcomes	Key Metrics
Increased revenue per employee	Annual Revenue divided by the number of employees (i.e. full-time equivalents)
Increased profit per employee	Annual Gross Profit divided by the number of employees (i.e. full-time equivalents)
Decreased cost per employee	Annual cost of employees divided by number of employees (i.e. full-time equivalents)
Reduced turnover costs	Annual turnover cost, employee satisfaction ratings, and employee engagement ratings
Improved selection accuracy	Percentage reflecting the rate of selecting high performers versus average and low performers.
Increased productivity	Inputs versus Outputs on Key Performance Indicators (KPI's)
Improved recruitment efficiencies	Cost per hire, lower time-to-fill and better quality of hires
Improved talent management efficiencies	Percentage of High Performers (A's) versus Average Performers (B's) versus Low Performers (C's)
Increased employee innovation	Measures of innovation, originality, ideational flexibility and fluency
Reduced absenteeism	Annual absenteeism cost
Increased customer retention	Customer satisfaction ratings, complaint logs and customer abandonment rates
Utility	Total gain - total cost
Decreased employee litigation	Annual employee related legal costs and employee time involved
Reduced accident and error rates	Hiring and training cost-benefit analysis
Decreased access to medical care	Hiring and training cost-benefit analysis

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